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This Sunday's episode is called "Exploring the Agile Framework for Communications." In his new book Engage with Impact, Nicholas Bruneau uses interviews and case studies from the UN, EU, World Bank and nonprofit organizations to demonstrate the power of agility in corporate communications today. A – Adopt a Startup Mentality…

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This is a short clip from episode 120 of the Stories and Strategies podcast. Listen to the full audio episode on this YouTube channel or any podcast app.

Priscilla Brooke is the head of Customer Service at Buzzsprout. In this short clip from the Stories and Strategies podcast, episode 120, she says job one is to make the customer feel understood. Listen to the full audio episode on this YouTube channel or any podcast app.

This is a short clip from episode 120 of the Stories and Strategies podcast. Listen to the full audio episode on this YouTube channel or any podcast app.

This is a short clip from episode 120 of the Stories and Strategies podcast. Listen to the full audio episode on this YouTube channel or any podcast app. #customerservice #customerexperience #prpodcast #marketingpodcast #storiesandstrategies

Priscilla Brooke is the head of Customer Service at Buzzsprout and has a strong grasp on what kind of communication works and doesn't. In this clip from episode 120 of the Stories and Strategies podcast, Priscilla says it's critical to spend time with customers at the beginning... that saves time…

In today’s competitive market, exceptional customer service is not just a luxury but a crucial element for business success. With the rise of digital interactions over traditional shopping experiences, customer service agents have become more than problem solvers; they are guides, educators, and relationship builders. Their ability to effectively interact…

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Communication is really REALLY important in Customer Service. This Sunday's episode is all about strategic ways to communicate to improve your customer service. I asked Priscilla Brooke, head of customer service for Buzzsprout about her philosophies including how she feels about those tiered level of customer service support depending on…

This is a short video clip from episode 119 of the Stories and Strategies podcast. There's more and more talk about governments and regulatory bodies trying to come up with some kind of agreed-to set of principles and rules for artificial intelligence. Is self-regulation possible? Manuel Huttl, CEO of Milk…

This is a short video clip from episode 119 of the Stories and Strategies podcast. There's more and more talk about governments and regulatory bodies trying to come up with some kind of agreed-to set of principles and rules for artificial intelligence. But we don't even understand the possibilities of…

There are three important factors that influence a podcast's visibility in search results: Behavioral signals, Popularity metrics, and Meta Data optimization. Meta Data, involving the strategic use of keywords within a podcast's title and description plays an important role in making the podcast discoverable to potential listeners. By carefully selecting…

What are the rules? In an era where artificial intelligence is revolutionizing communications and marketing, this episode dives into the critical conversation about the impact of AI, the void of formal regulations, and the industry's quest for ethical self-regulation. It may well be up to us as a profession to…

Tyler Chisholm on the Stories and Strategies podcast. Full audio episode on this YouTube channel or any podcast app

Tyler Chisholm on the Stories and Strategies podcast. Full audio episode on this YouTube channel or any podcast app

This is a PROMO for this Sunday's episode. Is it even possible to regulate Artificial Intelligence? Some governments and regulatory bodies are assembling some ideas but there are lots of arguments these are useless. Number one, do we even understand AI and its applications yet as a society? Full episode…

Tyler Chisholm of Clearmotive Marketing on episode 118 of the Stories and Strategies podcast

Tyler Chisholm on the Stories and Strategies podcast. Full audio episode on this YouTube channel or any podcast app

This is a short video segment from episode 118 of the Stories and Strategies podcast. Guest Tyler Chisholm started his podcast partly out of love for his home city of Calgary, Canada. But it's turned in to a boost for his brand. Here he explains why niche is so valuable…

Tyler Chisholm of Clearmotive Marketing in episode 118 of the Stories and Strategies podcast.

This is a short video segment from episode 118 of the Stories and Strategies podcast interview with Tyler Chisholm. Tyler launched his podcast a few years ago and never actively tries to sell his marketing services... but it's still resulted in sales. Listen to the full episode here on YouTube…